who it is for

Internal IT that has to control the change, not just see the estate.

Windows-heavy, multi-site, roughly 250 to 2,000 assets, with change-control, audit or residency pressure. That is who the product is built for. Providers are welcome when sovereignty is the reason — they are not the default story.

primary

In-house teams who get paged for the site, not only the box.

The shape of the estate

Windows desktops and laptops, a handful of servers per site, a firewall and often a 4G router in front. Hybrid: some things in a rack, some in a cloud tenant, none of it clean. About 250 to 2,000 assets, not a ten-machine shop and not a 50,000-seat campus.

The pressure

Someone has to sign the change. Auditors will ask who did. Data cannot quietly live in a region you did not pick. A monitor-only pane does not help; an AI that remediates alone makes the audit worse.

Private healthcare and aged care

Clinics, wards, aged-care sites. Workstations, shared drives, a local server, a firewall. Residency and a named approver are not optional.

Multi-site professional and financial services

Offices that each have a small server room and a lot of Windows. Head office IT, not a helpdesk-only bench.

Mid-market education and privacy-sensitive orgs

Schools, colleges, membership bodies, anyone who will be asked where the telemetry lives and who approved the fix.

How internal IT runs it day to day →

secondary

IT companies, when sovereignty is the reason.

Not a dozen-customer rollup.

The company model — isolated customers, usage per company, install links — is real and useful. We lead with it only when the buyer needs to place the hub (their region, their rack, their cloud) and still look after more than one estate. For IT companies →

not for you

Honest mismatches, so you can leave the page.

Unattended automation

You want the model to remediate on policy without a person. BE Hub will not. That is the product.

An add-on investigator

You intend to keep the current RMM as the primary and want BE Hub only to explain alerts. We will not sell that as the job.

No named approver

If nobody is allowed to click approve, the ops loop stops at the diagnosis. Useful, not the product we are.

End users

This is not a tool for the receptionist or the warehouse. It is for the people who already look after the machines.

Monitor-only / inventory pane

If you want a single pane that does not propose a command, there are lighter tools. The point of BE Hub is the loop.

Autonomy-first AI RMM

If 'the agent fixed it overnight' is the story you want to tell, pick those tools.

questions

Whether you are the buyer.

We are an MSP. Are we the customer?

Secondary. If your customers will not accept a tool you cannot place — hosted in a named region, on-prem, or in their cloud — BE Hub is a fit. If you are shopping for a cheaper panel to roll out to a dozen small customers, the site is not written for that motion and the Exit is not the offer.

We only have 80 machines.

The product works. One named operator seat is enough to start; enrolled machines are unlimited. The primary stories and the Exit shadow size assume a mid-size estate; a smaller fleet should start the free trial rather than an Exit.

We have 8,000 endpoints.

Talk to us about operator seats and run volume. Hosted machines are unlimited; a large operator team or a heavy nightly pass is a conversation, not a per-machine tier. On-prem bands are still quote. The control model does not change.

Can it sit beside our current RMM forever?

You can install beside anything — the agent is outbound only. We will not position BE Hub as a permanent investigator add-on. The Exit exists so you pick a primary.

If this is you, replace the RMM or try the loop.

Internal IT is the primary path. The Exit is how you leave the incumbent. The trial is how you see a diagnosis on your own metal.

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